COVID Shipping Disclaimer:
Due to the ongoing Coronavirus Pandemic, shipping carriers are seeing unprecedented volumes of packages that at times are causing significant delays in the delivery of your packages. We are promptly tendering packages from our warehouse to our carriers in the promised timeframes you see upon check out.
However, you may experience delays in delivery from your local carrier that is outside of our control. Due to these delays, we will ask you to please wait one month for delivery for US packages and 2 1/2 months for international packages before applying for our free coverage for missing, damaged, lost/stolen packages. We thank you in advance for your patience and understanding as we work to get your goods to you as fast as possible during these difficult times.
Times and Instructions: We promise to tender to the Post Office packages in the time frame quoted and with the shipping service as stated at checkout. However, we have no control past that point as to the Post Office's shipping speed and delivery manner.
In general, the Post Office is very reliable with delivery and shipping speeds, but unfortunately, packages may get delayed for one reason or another once in a while. Once the package is in the Post Office's possession, we cannot speed up delivery or forward requests for the postman to deliver at a particular time of day or location. We appreciate your patience and willingness to work with the Post Office in receiving your package, albeit it may not be at the time or place you'd prefer.
International Orders: Unless you choose our premium UPS/DHL shipping options, international shipments are shipped via the United States Postal Service and then forwarded to your local country's carrier. USPS does not inform us who the local carrier is.
However, typically it is the local postal operator (Not UPS, FedEx, DHL, etc.). We also may not speak the local language and, therefore, cannot contact your local carrier. If any delivery issues occur, our shipping protection still applies, but we will ask you to work with us in finding out all information from your local carrier regarding the shipment prior to us refunding or reshipping the order. We are happy to provide copies of all shipping labels and tracking numbers to assist with your research.
If ordering outside of the USA, please note that all pricing displayed on our website does not include import duties and customs fees. You may receive a bill from your local government to cover these fees upon receiving a shipment. Eargasm is not responsible for any of these costs and must be covered by the customer.