Our return policy only applies to orders from www.Eargasm.com; if you ordered from another platform or vendor, please contact them for return information. If you are not satisfied with any products (except for our Refresher Program), you may return them for a refund, with no questions asked, under the following conditions:

Ready to start your return? Follow these steps to return a product purchased from our site: 

Therefore, all order details and total amounts paid are final once the order is placed. We ask you to please double check all names, addresses, promo codes, items ordered, and other details at checkout before purchasing to confirm they are correct. If there are any errors in your information provided, please contact us ASAP, and we will try our best to change it before shipping. We cannot promise any changes will be made, but we will put our best effort into making it happen. We will hold your order, and follow up, for 3 business days maximum before shipping your order out.

Eargasm reserves the right to deny warranty claims on products sold by unauthorized companies or individuals such as eBay, counterfeits on Amazon, or other sales channels. Feel free to inquire if a distributor is authorized via email at info@Eargasm.com

All products produced by Eargasm undergo thorough quality control inspections. However, if you believe you have received in any way a defective product, you must bring it to our attention by emailing info@Eargasm.com within 180 days of the delivery date of your order. Please provide photographs along with a description of the defect for us to review. We will evaluate, on a case-by-case basis, how to resolve your concerns. We are willing to work with you to make things right by sending replacement parts or issuing a partial/full refund.

In general, the Post Office is very reliable with delivery and shipping speeds, but unfortunately, packages may get delayed for one reason or another once in a while. Once the package is in the Post Office's possession, we cannot speed up delivery or forward requests for the postman to deliver at a particular time of day or location. We appreciate your patience and willingness to work with the Post Office in receiving your package, albeit it may not be at the time or place you'd prefer.   

International Orders: Unless you choose our premium UPS/DHL shipping options, international shipments are shipped via GlobalPost International and then forwarded to your local country's carrier. 

If any delivery issues occur,  we will ask you to work with us in finding out all information from your local carrier regarding the shipment prior to us refunding or reshipping the order. We are happy to provide copies of all shipping labels and tracking numbers to assist with your research.   

If ordering outside of the USA, please note that all pricing displayed on our website does not include import duties and customs fees. You may receive a bill from your local government to cover these fees upon receiving a shipment. Eargasm is not responsible for any of these costs and must be covered by the customer. 

Eargasm takes the utmost care in safely and accurately packing our products from our warehouse in Los Angeles, CA. Despite our best efforts, after packages leave our warehouse, occasionally they will be lost, stolen, damaged, or go missing while in transit to our customers. To address this issue, we offer our own shipping coverage on every package shipped at no additional cost!

If the item is marked as "delivered," but the customer does not receive the item, we must be contacted at most ten (10) days after the day the package is marked as "delivered" via tracking to be eligible for coverage. The customer agrees that any reshipments will be sent to the same address, and will include signature confirmation to ensure delivery. 

If a package is not marked as delivered, but is significantly delayed in delivery or is lost in transit, we will also open an investigation with the carrier. You must notify us via email at info@eargasm.com no earlier than 30 days and no later 75 days of the shipping date of any lost or delayed package. Any request submitted for a refund or replacement earlier than 30 days after shipping, or 75 days after the shipping date will be denied. 

 Investigations by carriers may take 2-4 weeks to complete and we appreciate your patience while we work with the carrier to investigate. If the carrier ultimately determines the package has been lost, we will offer a full refund or replacement at no additional charge. 

Order with the confidence that if any of the above scenarios occur with the delivery of your package, it will be covered! Please note our coverage is subject to the "Invalid or Incorrect Addresses."

If an order is returned to our facility due to an invalid address, or is delivered to the wrong location due to an incorrect address submitted at the time the order is placed, a reshipping fee (the fee will be dependant upon the weight and destination of the package) will apply to modify the address and reship it out to the correct address.

We reserve the right to place signature confirmation on all reshipments to ensure it safely arrives at its final destination. Alternatively, the customer also may receive a refund after our fulfillment costs are deducted.

The policy above also applies to orders which are returned to our location due to failure by the customer to pick up a package placed on hold by the shipping carrier.  

Due to the custom nature these products, if you would like to cancel, or modify, your order, you MUST do so before we begin the production process. This is typically within 2 business days after your order has been placed, but may be sooner. 

Due to a variety of factors that take part in creating your custom headphones or custom earplugs, there may be a need for a fit adjustment. Please allow at least 1 week after receiving your headphones or earplugs for your ears to adjust to using them. 

If you continue to experience fitting issues 1 week after receipt of your headphones, Eargasm will, at no additional cost, adjust your headphones to make sure you’re getting the best fit possible. Please create a support case by emailing us your order number to info@Eargasm.com

After we confirm you’re eligible, we provide you the option to send your product to our location (within 30 days post receipt of your order) to be covered by the 30-Day Fit Guarantee. Eargasm will send you a prepaid shipping label to return the headphones to us. Please allow 3-4 weeks after your headphones have been returned to our warehouse to make the necessary adjustments and return them to you.

This guarantee also covers our Custom Earplugs. 

Eargasm reserves the right to deny warranty claims on products sold by unauthorized companies or individuals such as eBay, counterfeits on Amazon, or other sales channels. Feel free to inquire if a distributor is authorized via email at info@Eargasm.com

Eargasm offers an 18-month limited warranty on the custom headphones and custom earplugs. Eargasm warrants its custom headphones and custom earplugs to be free from defects in materials and quality in either the external shell or internal components for a period of 18 months from the date of delivery. Eargasm will replace or repair custom models within warranty. 

However, you may experience delays in delivery from your local carrier that is outside of our control. Due to these delays, we will ask you to please wait one month for delivery for US packages and 2 1/2 months for international packages before applying for our free coverage for missing, damaged, lost/stolen packages. We thank you in advance for your patience and understanding as we work to get your goods to you as fast as possible during these difficult times.

Times and Instructions: We promise to tender to the Post Office packages in the time frame quoted and with the shipping service as stated at checkout. However, we have no control past that point as to the Post Office's shipping speed and delivery manner. 

In general, the Post Office is very reliable with delivery and shipping speeds, but unfortunately, packages may get delayed for one reason or another once in a while. Once the package is in the Post Office's possession, we cannot speed up delivery or forward requests for the postman to deliver at a particular time of day or location. We appreciate your patience and willingness to work with the Post Office in receiving your package, albeit it may not be at the time or place you'd prefer.   

International Orders: All international orders for our custom products are shipped via UPS, Fedex or DHL. As we may not speak the local language of your country, if any delivery issues occur we will ask you to work with us in finding out all information from your local carrier regarding the shipment. We are happy to provide copies of all shipping labels and tracking numbers to assist with your research.

If ordering outside of the USA, please note that all pricing displayed on our website does not include import duties and customs fees. You may receive a bill from your local government to cover these fees upon receiving a shipment. Eargasm is not responsible for any of these costs and must be covered by the customer. 

Eargasm sends out all headphones and custom earplugs either via USPS, UPS, FedEx, or DHL with signature confirmation. We encourage our customers to closely monitor tracking information once they receive it in order to make sure your package arrives safely. If a package is marked as delivered according to tracking information, but you have not received it, it is your obligation to notify us within 5 calendar days of the delivery confirmation date via email at info@eargasm.com. Any request submitted after this time frame will be denied and be considered as fulfilled.

If an order is returned to our facility due to an invalid address, or is delivered to the wrong location due to an incorrect address submitted at the time the order is placed, a reshipping fee ($15-$150 depending on the weight and destination of the package) will apply to modify the address and reship it out to the correct address. We reserve the right to place signature confirmation on all reshipments to ensure it safely arrives at its final destination.

The policy above also applies to orders which are returned to our location due to failure by the customer to pick up a package placed on hold by the shipping carrier.  

These are the terms and conditions that govern those promotions: