Instructions & FAQ

EARGASM EARPLUGS EARGASM HEADPHONES GENERAL INFO

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Eargasm Earplugs

Are Eargasm Earplugs one size fits all?

Ear canals are all unique; as such, we offer multiple sizing options to assist our customers in getting the best possible fit. If you want to know what size you need, you can check out our sizing information page here.

Will Eargasm Earplugs fit my ear? What size should I get?

Here at Eargasm Earplugs, we understand that besides having a high quality earplug, a great fit is critical to the user's experience. As such, we have worked hard to provide many sizing options for our customers. 

Unfortunately, there isn't really a uniform measuring system for ear canal sizes like for clothing, but if you think back to your experiences with ear products (think in-ear headphones etc...) did you get a good fit? Perhaps they felt too big (which means you probably have ear canals on the smaller side). Or perhaps they felt too small (which means you probably have ear canals on the larger side). 

With your previous experiences in mind, please check out the diagram below:

Sizing Chart for Eargasm Earplugs

For more of our instructional videos, click here.

Please remember if you don't get a good fit with your earplugs, you are welcome to return them under the terms of our return policy!

I recently received my Eargasm Earplugs and am not sure how to use them!

Have no fear! Refer to the instructions included with your package, or also feel free to check out our video instructional guide by clicking here.

How long do Eargasm Earplugs last?

Most of our customers see a usage-period of up to and over 1-3 years. As long as you clean them frequently and store them in your carrying case, you can expect to see the same average timespan! 

For cleaning, we highly recommend our cleaning kit hereIt comes with 10 towelettes with a proprietary cleaning formula made for in-ear devices as well as a handy brush to get to those hard to reach places.

What is the difference between the High Fidelity Earplugs and Smaller Ears Earplugs?

Please review the diagram and video below explaining the differences between our two best selling products. They are similar in some respects but the Smaller Ears Earplugs are specifically designed for Smaller Ears. Earplug shells and filters for each model are different from one another and are not interchangeable so please place close attention when purchasing accessories!

Are different filters available to the plugs? Can I switch between attenuation levels?

Our High Fidelity Earplugs come with a 21dB filter pre-inserted in the Standard size earplugs in the set; we also recently released a 27dB filter, so you could switch the filters out between the two. Please note that the aforementioned filter is only available for our High Fidelity Earplugs model- not our Smaller Ears Earplugs.

Our Slide Earplug has this functionality pre-built into it; it has a slider that enables the user to switch between two levels of attenuation, from 15 to 22dB.

What is the Noise Reduction Rating of Eargasm Earplugs?

This is going to depend on the model you purchase. Please review the product pages for our models to find the NRR. On our High Fidelity Earplugs (our most popular model that most customers purchase), the Noise Reduction Rating is 16 dB. 

However, depending on the frequency of the sound and if the earplug is properly inserted in the ear, users can reduce noise by up to 21 decibels. A label disclosing the NRR is required under federal law to be placed on all earplugs for sale in the US, so you will see one prominently placed on our packaging. However, we feel the NRR vastly underestimates the true effectiveness of our earplugs. 

Also please review below our frequency response graph for our High Fidelity Earplugs model.

I need earplugs for _______, are Eargasm Earplugs right for me?

Whether you’re at a concert, a musician performing with your band, riding your motorcycle, or on an airplane Eargasm Earplugs helps you turn the volume down anytime you need it. If you couldn’t already tell, our earplugs have a wide range of uses! Feel free to give our earplugs a shot and if they don’t suit your needs, you are more than welcome to return them. Please visit our return policy page for details!

Are Eargasm Earplugs good for kids?

Yes! We've had many customers use our earplugs for their children. May it be for band practice, or those with noise sensitivities, Eargasm Earplugs are a great choice for kids. We recommend checking out our Smaller Ears Earplugs for your young ones*. 


*Adult supervision is advised when a child is using our products.

What is the difference between Eargasm Earplugs and regular foam ones?

The difference is in the quality of the sound that passes through the earplug. Foam earplugs muffle and distort noise while Eargasm Earplugs maintain the full spectrum of sound for the user. The advantages of this difference are endless! Concertgoers and musicians can safely listen to loud music with clarity. Motorcyclists can reduce wind noise, but still be able to hear their surroundings. Factory workers can cut down on shrill noises in their work environment, while still being able to communicate with coworkers. 

Do Eargasm Earplugs need batteries?

Eargasm Earplugs do not require any batteries as they use passive technology (meaning no electronic components). You just insert them into your ears and the sound reduction is immediate!

How do I insert Eargasm Earplugs?

Please follow the instructions below to make sure you’re getting the best fit!

We recommend pulling the top of your ear up, and out to widen your ear canal, while simultaneously pushing and twisting the earplug in. This twisting motion will lock the earplug into place and create the ideal seal. 

Additionally adding a bit of water to the tip of the earplug prior to inserting it will aid in the process. You can also even use a bit of lubricant if you want to make it easier to insert the earplug. Some people use a little saliva, there are also earplug lubricants on the market (such as Otoferm) that some of our customers use.

We also have an instructional video outlining how to insert the earplugs: 

Once you feel you have a good fit, you can test the earplugs out by playing music or snapping your fingers next to ear to see if you notice a decrease in volume. Please bear in mind that our high fidelity earplugs are not sound canceling, but sound-reducing, so while you should notice some sound reduction, it will not be a massive reduction in sound.

How do I switch out the filters?

We recommend pulling down the silicone ridge on both sides- then peel back the silicone, and pop the filter out. Need a visual? Check out our handy video below:  

How do I clean my Eargasm Earplugs?

There are two ways you can clean Eargasm Earplugs:


1) You can use warm soapy water, but be sure to remove the filter prior to cleaning them as they are not waterproof.


2) You can use our handy cleaning kits, where you can simply wipe them off with all-natural wipes and a handy brush for those hard-to-reach nooks and crannies.


Feel free to also check out our video for cleaning instructions below. Lastly, just make sure to avoid any alcohol-based cleaners as it will deteriorate the materials over time.

Do you have earplugs for swimming?

Yes! Our Squishies are a fantastic option for swimmers- they're waterproof, moldable, and super comfortable for long periods of use.

What’s the difference between the foam earplugs and the Squishies?

Our foam earplugs reduce noise by up to 32dB, at the expense of audio clarity of course. The Squishies have the same function, but they reduce noise by up to 22dB, are made of moldable silicone material that can conform to any ear shape, and can be broken apart if a smaller size is desired.

You can check out our product pages below for more information:

What's the best product for use with/around firearms?

We'd suggest our foam and Squishies earplugs, and, of course, depending on the firearm, doubling up with earmuffs. The latter product is made of moldable silicone--perfect for those with smaller ear canals, as they can easily be broken apart to get a smaller size.

You can check out our product pages below for more information:

Are there any differences between the blue and transparent plugs?

Other than the color, no! They are the exact same product in terms of functionality. Some customers just prefer a more discrete earplug, hence the transparent filters.

Which earplugs reduce/cancel noise as much as possible?

Our High Fidelity Earplugs, coupled with the High dB filters, will reduce noise by up to 27dB. You can check the items out here:

However, this model only reduces noise; if you’d like something to muffle noise out and reduce as much sound as possible, we’d recommend checking out our foam and Squishies earplugs here: 

Our foam earplugs reduce noise by up to 32dB, at the expense of audio clarity of course. The Squishies have the same function, but they reduce noise by up to 22dB, are made of moldable silicone material that can conform to any ear shape, and can be broken apart if a smaller size is desired.

Which earplugs are the best for traveling/airplanes/etc.?

We’d highly recommend our Aviation Earplugs for traveling. They not only help reduce ear pressure and pain during ascent and descent but they also assist in lowering ambient engine noise and other sounds experienced during air travel. You can check them out here.

Eargasm Headphones

Do I need to go to an audiologist to get ear impressions for my headphones?  

No! All you need is access to an iPhone with Face ID capabilities (iPhone X or more recent). Download our Ear Scanner app from the App Store, and use our proprietary scanning technology to take a detailed ear scan from anywhere in under 5 minutes

How does the Eargasm Ear Scanner App work?

We've spent countless hours developing our own unique technology that uses the iPhone's TrueDepth Camera to take a 3-Dimensional scan of your ears within millimeters of your actual ear shape.

Simply follow the prompts on the app, and within 5 minutes, your scans will be complete and instantly submitted to us. Save yourself an expensive trip to the audiologist for an ear mold and enjoy the ultimate convenience of the Eargasm Ear Scanner App! 

What kind of phone is required to take an ear impression? 

Any iPhone that has Face ID functionality, meaning the iPhone X or more recent. Our scanner app does not currently support Android or any older models of the iPhone. 

I don’t have an iPhone X or more recent iPhone model, what can I do?

We recommend you borrow a friend or family member's iPhone for just a few minutes to take your ear scan. You may also consider renting out an iPhone with Face ID to take the scan on a short-term basis. Either of these solutions is much cheaper and quicker than the alternative of going to an audiologist for an ear impression.

How long will it take for me to receive my custom headphones?

From ordering until delivery, typically, it takes 3-5 weeks.

After you place your order, we will be awaiting you to submit your ear scans through our Ear Scanner App. Our team will review your scans for accuracy within two business days, and if there are any issues, we will promptly let you know.

Once your ear scans are approved, your order will enter our production queue. Depending on the current queue of orders, our production time ranges from 2-4 weeks. Following production, your order will undergo a quality control check and then be placed in our shipping queue.  

How do I stay up to date with the current status of my order?  

Eargasm will send you email updates every step of the way to keep you in the loop on your order's status. Additionally, you may get the most up-to-date information on your order confirmation page through our website.

If you have any further questions, don't hesitate to reach out to our team at info@eargasm.com.  

Can I expedite my order?

If you'd like to expedite your headphones' production in our facility, please select the rush order option while configuring your headphones. Please note our rush order option may be deactivated at times depending on our current order volume.  

What is the warranty on my headphones?  

Please check out our Warranty Page here.  

What is the return policy on my headphones?  

Please check our Return Policy here.

Do you offer financing options?

We have partnered with Affirm to help you pay for your headphones over time in monthly installments. Click the Affirm logo at checkout

How deep do Eargasm Headphones go into the ear canal?

Our custom headphones are designed to reach the 2nd bend in the ear canal. This is deep enough to maximize sound quality and sound isolation, but not too deep to cause discomfort.

From the concha to the 1st bend of the ear canal, everything is custom-designed to your ear. For the 2nd bend of the ear canal, a foam or silicone ear tip is used to create a perfect seal. 

What can I use my Eargasm Headphones for?

Many customers use our headphones while on-stage or in the recording studio since they have superb sound isolation and audio quality. However, they are also fantastic for audiophiles simply looking to enjoy ultimate clarity or even gamers looking to take their gaming experience to the next level.

We've also had many customers pick up a pair to help block out their environment while working from home. Eargasm Headphones are custom-tailored to you!

If you have a specific need, please don't hesitate to reach out to us, and we can assist you in picking out the perfect set. 

Do more drivers mean better headphones?

It depends. Your desired use for our headphones will be the best way to determine what is right for you. 

Please check out the chart below to help find out what works for you!

Headphone Name Ventura Sepulveda Topanga Mulholland


Driver Info

 

2 Drivers:
-1 low-end dynamic
-1 mid-high balance armature
4 Drivers:
-2 low-end balance armature
-1 mid-range balance armature
-1 high-range balance armature
 
6 Drivers:
-1 bone conduction
-1 low-end dynamic
-2 mid-range balance armature
-2 high-range balance armature
 
8 Drivers:
-2 ultra high electrostatic
-1 bone conduction
-1 low-end dynamic
-2 mid-range balance armature
-2 high-range balance armature


Sound Profile

 

Fairly balanced highs and lows Clear sound with booming low end plus punchy mids and highs. Dynamic range with additional clarity across sound spectrum Top of the line audio experience


Common Use Cases

 

Casual Listening, Work from Home, Noise Isolation General musicianship, livestreamers, gamers Professional musicians Engineers, audiophiles


Frequency Response

 

20Hz - 20KHz  20Hz - 20KHz  20Hz - 20KHz  20Hz - 55KHz


Noise Reduction Capabilities

 

-27 dB -27 dB -27 dB -27 dB


Sensitivity

 


@1KHz 113dB

 

@1KHz 112dB   @1KHz 117dB  @1KHz 118dB
Impedance Ω10  Ω12  Ω15  Ω14
Crossovers 2-way 3-way  4-way 5-way

Do you also make custom-fit earplugs?

Yes! You can use our Ear Scanner app also to create your own set of custom-fit earplugs! You can check them out here. 

Can I customize the appearance of my headphones?

Absolutely! We have over 4500 possible combinations you can choose from. Check out our 3-D Configurator and get started now on putting your personal touches on a set of headphones. 

My headphones aren't fitting quite right.

It is normal to experience mild discomfort when first using a new set of in-ear headphones. Please allow one week for your ears to adjust to your headphones. If you are still having fitting issues after one week, your headphones are covered under our 30 Day Fit Guarantee. Details on our 30 Day Fit Guarantee can be found here.

How do I clean my headphones?  

We recommend using a non-alcohol-based cleaner such as Eargasm Cleaning Wipes and then wiping them down afterward with the cloth towel included with each set of headphones. We also recommend using the included brush to clear any ear wax or debris from headphones. 

Please note that failure to clean your headphones regularly may cause corrosion of the headphones' metal components.

General Info

Where does Eargasm ship their products from? What shipping options are available?

All shipments are processed from Los Angeles, California. We ship within the US for free for orders over $65 and over 50 other countries for one low flat rate! Orders are processed within 2 business days and, depending on the item purchased, shipped via USPS 1st Class Mail, GlobalPost, UPS, FedEx, or DHL.


Need your order urgently? No worries! Expedited shipping options are available at checkout.


Once your order is shipped you will receive an email with tracking information.

Do you ship internationally?

We absolutely do! We currently ship to over 50 other countries worldwide. 

Here's a list:

Canada, Argentina, Brazil, Chile, Saint Martin, United States Minor Outlying Islands, Virgin Islands, British, Mexico, Anguilla, Antigua And Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Cayman Islands, Colombia, Cook Islands, Costa Rica, Cuba, Ecuador, Egypt, Falkland Islands (Malvinas), Fiji, French Polynesia, Hong Kong, Jamaica, Korea, Democratic People's Republic Of, Macao, Pakistan, Panama, Papua New Guinea, Peru, Philippines, Russia, Saudi Arabia, Sint Maarten, South Africa, South Korea, Sri Lanka, St. Vincent, Suriname, Taiwan, Thailand, Trinidad and Tobago, Turks and Caicos Islands, Uruguay, Venezuela, Vietnam, China, Japan, and India.

My address is wrong (apartment number missing, incorrect street, etc.)

We try our best to process and fulfill orders ASAP which prevents us from making changes to your order after it is placed. Therefore, all order details are final once the order placed. We ask you please double check names, addresses, items ordered, and other details at checkout before purchasing to confirm they are correct. 


If there are any errors in your shipping address, please contact us ASAP and we will try our best to change it before shipping. For more information, please see here

I forgot to enter my promo code!

We'll try our best to accommodate! Please do note that, with certain promotions, they cannot be applied to orders placed before the promotion start date. Shoot us an email at: info@eargasm.com or chat with us using the icon located on the bottom right hand side of the page.

How can I track my order?

You will receive an email from info@eargasm.com with your order details and an order status link. Please check your junk/spam folders to ensure it didn't go there.


In addition to emails, you can add your phone number via the order status page, and opt in for text updates.

My tracking information says 'delivered' but it's not here!

Eargasm takes the utmost care in safely and accurately packing our products from our warehouse in Los Angeles, CA. Despite our best efforts, after packages leave our warehouse, occasionally they will be lost, stolen, damaged or go missing while in transit to our customers.


To address this issue we offer our own shipping coverage on every package shipped at no additional cost!


If any of the above issues arise, we will work with you to obtain a refund or reshipment on your package. You can view our policies in detail via our Return/Shipping policies page.

Can I exchange my order for: another item, store credit, etc. ?

Due to the personal nature of our products, exchanges are not accepted. However, you are more than welcome to return your items via the guidelines set out here.

I lost my: filters, earplugs, carrying case, etc. Can I buy a replacement?

Of course! Just go to the accessories page for the product you're looking to buy a replacement for.

Why am I being charged a restocking fee?

Many of the items that Eargasm carries either go in your ear, or make contact with your face. Even after one use, earwax, sweat, and other debris begin to accumulate on the items, rendering it unable to be resold as new.

Unlike other companies, that would refuse a return of such items, we view things differently and want to give all our customers the opportunity to experience our products . Therefore, we are happy to process a refund for any used items returned to us with a modest 20% restocking fee.

If you’re not sure whether or not your product will incur a 20% restocking fee, feel free to review our return policy or contact us.

Do you have sales?

Absolutely! From Labor Day to Christmas, we have it all. 

Make sure to sign up for our email list to get notified of all upcoming sales.

Do you offer Military and First Responder discounts?

We sure do! Feel free to check out all of the necessary info here!

I want to become an Eargasm partner!

Fantastic! We're excited to have you join our long list of ambassadors. To become an Eargasm ambassador, please sign up via this page: https://eargasm.com/pages/affiliates


You can also contact us directly via this email: partnerships@eargasm.com

Please include links to all existing social media, portfolios, etc.

Can I/my event/etc. get sponsored by Eargasm?

We've sponsored many events in the past. If you'd like to be considered, please send us an email to: partnerships@eargasm.com with any and all pertinent information regarding you, your client, your event, etc.

I want to sell Eargasm Products

Want your share of the Eargasm profits? We'd love to have you on board! Just sign up via the link here; once approved, you'll be able to see all wholesale pricing.