Sure! Please use the contact form here
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We do! For more information, please look at the section titled returns.

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We have partnered with Affirm and Shop Pay to help you pay for your order over time in installments. Just click the Affirm/Shop Pay logo at checkout! 

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We'll try our best to accommodate! Please do note that certain promotions, cannot be applied to orders placed before the promotion start date. Contact us here or chat with us using the icon located on the bottom right hand side of the page.

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You will receive an email from info@eargasm.com with your order details and an order status link. Please check your junk/spam folders to ensure it didn't go there.

In addition to emails, you can add your phone number via the order status page, and opt in for text updates

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We try our best to process and fulfill orders ASAP which prevents us from making changes to your order after it is placed. Therefore, all order details are final once the order is placed. We ask you to please double-check names, addresses, items ordered, and other details at checkout before purchasing to confirm they are correct. 

If there are any errors in your order information, please contact us ASAP and we will try our best to change it before shipping. 

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For non-custom orders: Eargasm takes the utmost care in safely and accurately packing our products from our warehouse in Los Angeles, CA. Despite our best efforts, after packages leave our warehouse, occasionally they will be lost, stolen, damaged, or go missing while in transit to our customers. To address this issue, we offer our own shipping coverage on every package shipped at no additional cost!

If the item is marked as "delivered," but the customer does not receive the item, we must be contacted at most ten (10) days after the day the package is marked as "delivered" via tracking to be eligible for coverage. The customer agrees that any reshipments will be sent to the same address, and will include signature confirmation to ensure delivery. 

If a package is not marked as delivered, but is significantly delayed in delivery or is lost in transit, we will also open an investigation with the carrier. You must notify us via email at info@eargasm.com no earlier than 30 days and no later than 75 days after the shipping date of any lost or delayed package. Any request submitted for a refund or replacement earlier than 30 days after shipping, or 75 days after the shipping date will be denied. 

Investigations by carriers may take 2-4 weeks to complete and we appreciate your patience while we work with the carrier to investigate. If the carrier ultimately determines the package has been lost, we will offer a full refund or replacement at no additional charge. 

Order with the confidence that if any of the above scenarios occur with the delivery of your package, it will be covered*! 


For custom orders: Eargasm sends out all headphones and custom earplugs either via USPS, UPS, FedEx, or DHL with signature confirmation. We encourage our customers to closely monitor tracking information once they receive it in order to make sure your package arrives safely. If a package is marked as delivered according to tracking information, but you have not received it, it is your obligation to notify us within 5 calendar days of the delivery confirmation date via email at info@eargasm.com. Any request submitted after this time frame will be denied and be considered as fulfilled.

Once you notify us, we will open an investigation request with the carrier to determine if the package was actually delivered or not. Investigations by carriers may take 2-4 weeks to complete and we appreciate your patience while we work with the carrier to investigate. If a package is considered delivered by the carrier after an investigation, we can offer a replacement item for 50% of the purchase price of the shipment. If a package is considered lost in transit/stolen by the carrier, we will offer a refund or replacement at no additional charge.

If a package is not marked as delivered but is significantly delayed in delivery or is lost in transit, we will also open an investigation with the carrier. You must notify us via email at info@eargasm.com no earlier than 30 days and no later than 75 days after the shipping date of any lost or delayed package. Any request submitted for a refund or replacement earlier than 30 days after shipping, or 75 days after the shipping date will be denied. 

Investigations by carriers may take 2-4 weeks to complete and we appreciate your patience while we work with the carrier to investigate. If the carrier ultimately determines the package has been lost, we will offer a full refund or replacement at no additional charge*. 

*If an order is returned to our facility due to an invalid address, or is delivered to the wrong location due to an incorrect address submitted at the time the order is placed, a reshipping fee (the fee will be dependent upon the weight and destination of the package) will apply to modify the address and reship it out to the correct address. We reserve the right to place signature confirmation on all reshipments to ensure it safely arrive at their final destination. Alternatively, the customer also may receive a refund after our fulfillment costs are deducted. The policy above also applies to orders which are returned to our location due to failure by the customer to pick up a package placed on hold by the shipping carrier.  

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Sure! First, make sure to read our policies:


Once you've done so, you can request a return here.

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No problem! If you placed your order in the last hour or so, you can cancel it while it's still processing. Please note we cannot guarantee you will be able to do so. 

Click here to cancel your order.

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Due to the personal nature of our products, exchanges are not accepted. However, you are more than welcome to return your items via the guidelines set out below. 


Once you've done so, you can request a return here.

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We try our best to process and fulfill orders ASAP, which prevents us from making changes to your order after it is placed.

Therefore, all order details and total amounts paid are final once the order is placed. We ask you to please double-check all names, addresses, promo codes, items ordered, and other details at checkout before purchasing to confirm they are correct. If there are any errors in the information provided, please contact us ASAP, and we will try our best to change it before shipping. We cannot promise any changes will be made, but we will put our best effort into making it happen. We will hold your order, and follow up, for 3 business days maximum before shipping your order out.

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We recommend starting a mock-checkout (choose the products you like, enter your address, etc.) to see your shipping options. You don't need to enter payment info to do this, so no worries!

For our US customers, depending on the order, we typically get your order out of our warehouse in 2-3 business days. We promise to tender to the Post Office packages in the quoted time frame and with the shipping service stated at checkout. However, we have no control over the Post Office's shipping speed and delivery. 

In general, the Post Office is very reliable with delivery and shipping speeds, but unfortunately, packages may get delayed for one reason or another once in a while. Once the package is in the Post Office's possession, we cannot speed up delivery or forward requests for the postman to deliver at a particular time or location. We appreciate your patience and willingness to work with the Post Office to receive your package, albeit it may not be at the time or place you prefer.   

Our international orders, unless you choose our premium UPS/DHL shipping options, are shipped via GlobalPost International and then forwarded to your local country's carrier. Typically, international orders take about 3-5 weeks to arrive (this is an estimate).

If any delivery issues occur,  we will ask you to work with us to find out all information from your local carrier regarding the shipment before we refund or reship the order. We are happy to provide copies of all shipping labels and tracking numbers to assist with your research.   

If ordering outside of the USA, please note that all pricing displayed on our website does not include import duties and customs fees. You may receive a bill from your local government to cover these fees upon receiving a shipment. Eargasm is not responsible for any of these costs and must be covered by the customer. 

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Eargasm takes the utmost care in safely and accurately packing our products from our warehouse in Los Angeles, CA. Despite our best efforts, after packages leave our warehouse, occasionally they will be lost, stolen, damaged or go missing while in transit to our customers*.

To address this issue we offer our own shipping coverage on every package shipped at no additional cost!

If any of the above issues arise, we will work with you to obtain a refund or reshipment of your package. For more information on our policies, please look at the section titled returns.


*If an order is returned to our facility due to an invalid address, or is delivered to the wrong location due to an incorrect address submitted at the time the order is placed, a reshipping fee (the fee will be dependent upon the weight and destination of the package) will apply to modify the address and reship it out to the correct address. We reserve the right to place signature confirmation on all reshipments to ensure it safely arrive at their final destination. Alternatively, the customer also may receive a refund after our fulfillment costs are deducted. The policy above also applies to orders which are returned to our location due to failure by the customer to pick up a package placed on hold by the shipping carrier.  

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While Eargasm is mainly an online store (we also sell on Amazon, Walmart, etc.) we do have some store locations available! Please see below.

3S Contemporary Artspace

319 Vaughn Street

Portsmouth, New Hampshire

03801, United States  

Alvas Music

1413 W. 8th Street

Los Angeles, California

90732, United States

Arkansas Musicworks

2400 SE J Street

Bentonville, Arkansas

72712, United States

Be Sharp Guitars

59 Newman Springs Rd

Shrewsbury, New Jersey

07702, United States

British Audio Service & Music

5343 Charlotte Ave

Nashville, Tennessee

37209, United States 

Down In The Valley

5586 W Broadway Ave

Crystal, Minnesota

55428, United States

Drum Sync Academy 

10700 Jersey Blvd #620

Rancho Cucamonga, California

91730, United States

Harley Davidson of Indianapolis

12400 Reynolds Drive

Fishers, Indiana

46038, United States

Kirkland Performance Center

350 Kirkland Ave

Kirkland, Washington

98033, United States

Moto Republic

5037 Eagle Rock Blvd

Los Angeles, California

90041, United States

Northwest Ohio Hearing Clinic

1125 Hospital Dr, Suite 50

Toledo, Ohio

43614, United States

Taylor's Music Store

116 W Gay St

West Chester, Pennsylvania

19380, United States 

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We absolutely do! We currently ship to over 50 other countries worldwide. To see whether or not we ship to your country, we recommend adding the product(s) you want to your cart, and going to checkout. You will not need to put in your payment information to see what country's we ship to- plus, you get the added benefit of getting your shipping estimate right away.

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All shipments are processed from Los Angeles, California. We ship within the US for free for orders over $100 and over 50 other countries for one low flat rate! Orders are processed within 2 business days and, depending on the item purchased, shipped via USPS 1st Class Mail, GlobalPost, UPS, FedEx, or DHL.

Need your order urgently? No worries! Expedited shipping options are available at checkout.

Once your order is shipped you will receive an email with tracking information.

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Absolutely! From Labor Day to Christmas, we have it all. 

Make sure to sign up for our email list to get notified of all upcoming sales.

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We sure do! Feel free to check out all of the necessary info here !

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As a thanks for choosing Eargasm, we run "Free Gift" offers and promotions when you purchase qualifying items or place a qualifying order. 

These are the terms and conditions that govern those promotions: 

  • The free gift cannot be substituted for any other item, cash, discount, or credit.
  • The free gift will be dispatched with the items from your qualifying order. 
  • Only one free gift can be added per order. 
  • This offer is only available on orders placed here on our website, https://Eargasm.com/
  • The free gift offer may not be used and will not be applicable in conjunction with any other offer, discount, or promotion that we run on our website unless otherwise stated.
  • The free gift must be in your cart at the time of checkout.
    • The free gift must be in your cart at the time of checkout. If your free gift was not added, and you contact us before your order is shipped out, we will do our best to help edit the order. However, this is on a case-by-case basis. Therefore, please double check your order before checking out.
  • If a customer wishes to return an order or item that also included a free gift item, then please note the following deductions to a customer's refund amount will apply:
    • If the free gifts are returned in brand new condition, there will be no additional fees.
    • If the free gifts are returned in used condition, a 20%-50% restocking fee will be applied.
    • If the free gifts are not returned, the gift's full price value will be deducted from the refund.
  • This promotion or offer is valid within the dates, if any, stated on the relevant page.
  • In the event of any dispute, the decision of Eargasm is final. 
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Unless otherwise stated, discounts may only be applied to full-priced, non-discounted items. Eargasm reserves the right to expire or reinstate discount codes at any time. Discounts cannot be used in addition to existing promotions, offers, or other similar cases. Discount code names do not correlate to the amount or nature of that discount.

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Ear canals are all unique; as such, we offer multiple sizing options to assist our customers in getting the best possible fit. If you want to know what size you need, you can check out our sizing information page here.

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Here at Eargasm Earplugs, we understand that besides having a high quality earplug, a great fit is critical to the user's experience. As such, we have worked hard to provide many sizing options for our customers. 

Unfortunately, there isn't really a uniform measuring system for ear canal sizes like for clothing, but if you think back to your experiences with ear products (think in-ear headphones etc...) did you get a good fit? Perhaps they felt too big (which means you probably have ear canals on the smaller side). Or perhaps they felt too small (which means you probably have ear canals on the larger side). 

With your previous experiences in mind, please check out this page.

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Have no fear! Refer to the instructions included with your package, or also feel free to check out our video instructions by clicking here .

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Most of our customers see a usage-period of up to and over 1-3 years. As long as you clean them frequently and store them in your carrying case, you can expect to see the same average timespan! 

For cleaning, we highly recommend our cleaning kit here. It comes with 10 towelettes with a proprietary cleaning formula made for in-ear devices as well as a handy brush to get to those hard to reach places.

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Please review the diagram and video below explaining the differences between our two best-selling products. They are similar in some respects (for example, they are both considered to be high fidelity) but the Smaller Ears Earplugs are specifically designed for Smaller Ears. Earplug shells and filters for each model are different from one another and are not interchangeable so please place close attention when purchasing accessories!

 

Smaller Ears VS HighFi     

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Yes! The quality of sound reduction is the same as you'd expect from our High Fidelity Earplugs. They are named differently to their smaller sizing; please do note that the earplug shells and filters for each model are different from one another and are not interchangeable so please place close attention when purchasing accessories!

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Our High Fidelity Earplugs come with a 21dB filter pre-inserted in the Standard size earplugs in the set; we also recently released a 27dB filter , so you could switch the filters out between the two. Please note that the aforementioned filter is only available for our High Fidelity Earplugs model- not our Smaller Ears Earplugs.

Our Slide Earplug has this functionality pre-built into it; it has a slider that enables the user to switch between two levels of attenuation, from 15 to 22dB.

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This is going to depend on the model you purchase. Please review the product pages for our models to find the NRR. On our High Fidelity Earplugs (our most popular model that most customers purchase), the Noise Reduction Rating is 16 dB. 

However, depending on the frequency of the sound and if the earplug is properly inserted in the ear, users can reduce noise by up to 21 decibels. A label disclosing the NRR is required under federal law to be placed on all earplugs for sale in the US, so you will see one prominently placed on our packaging. However, we feel the NRR vastly underestimates the true effectiveness of our earplugs. For more information on this, please see here.

Also please review below our frequency response graph for our High Fidelity Earplugs model.


Graph

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Whether you’re at a concert, a musician performing with your band, riding your motorcycle, or on an airplane Eargasm Earplugs helps you turn the volume down anytime you need it. If you couldn’t already tell, our earplugs have a wide range of uses! Not to mention, our product range is huge. Make sure to check out our quiz here .

Feel free to give our products a shot and if they don’t suit your needs, you are more than welcome to return them. Please visit our return policy page for details!

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Yes! We've had many customers use our earplugs for their children. May it be for band practice, or those with noise sensitivities, Eargasm Earplugs are a great choice for kids. We recommend checking out our Smaller Ears Earplugs for your young ones*.

*Adult supervision is advised when a child is using our products.

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The difference is in the quality of the sound that passes through the earplug. Foam earplugs muffle and distort noise while Eargasm Earplugs maintain the full spectrum of sound for the user. The advantages of this difference are endless! Concertgoers and musicians can safely listen to loud music with clarity. Motorcyclists can reduce wind noise, but still be able to hear their surroundings. Factory workers can cut down on shrill noises in their work environment, while still being able to communicate with coworkers. And so on and so forth!

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Eargasm Earplugs do not require any batteries as they use passive technology (meaning no electronic components, such as bluetooth). You just insert them into your ears and the sound reduction is immediate!

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Please follow the instructions below to make sure you’re getting the best fit!

We recommend pulling the top of your ear up, and out to widen your ear canal, while simultaneously pushing and twisting the earplug in. This twisting motion will lock the earplug into place and create the ideal seal. 

Additionally adding a bit of water to the tip of the earplug prior to inserting it will aid in the process. You can also even use a bit of lubricant if you want to make it easier to insert the earplug. Some people use a little saliva, there are also earplug lubricants on the market (such as Otoferm) that some of our customers use.

Once you feel you have a good fit, you can test the earplugs out by playing music or snapping your fingers next to ear to see if you notice a decrease in volume. Please bear in mind that our high fidelity earplugs are not sound canceling, but sound-reducing, so while you should notice some sound reduction, it will not be a massive reduction in sound.

We also have an instructional video outlining how to insert the earplugs.

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  1. First, pull back the durable silicone and pop out the filter with your thumb.
  2. ​​Then, pull back the silicone on the earplugs you wish to switch to and push the filters in.
  3. The filter’s larger base should go in first, with the smaller top base being against your ear when you insert them. If you have the Smaller Ears Earplugs, the 5 tiny holes should be facing out. If you have the High Fidelity Earplugs, the screen side should be facing out.
  4. Be sure that the small silicone ridges fully surround the filter to maintain its position.



High Fidelity Earplugs: Pride Edition

High Fidelity Instructions

Smaller Ears Earplugs

Smaller Ears Instructions


We also have an instructional video available below:

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There are two ways you can clean Eargasm Earplugs:

1) You can use warm soapy water, but be sure to remove the filter prior to cleaning them as they are not waterproof. Please note this does not apply to our custom earplugs; you'll need to use a cleaning cloth (similar to a microfibre cloth that you get with glasses), and one of our brushes to clean out debris.

2) You can use our handy cleaning kits , where you can simply wipe them off with all-natural wipes and a handy brush for those hard-to-reach nooks and crannies.

Feel free to also check out our video for cleaning instructions below. Lastly, just make sure to avoid any alcohol-based cleaners as it will deteriorate the materials over time.

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Yes! Our Aquaplugs are a fantastic option for swimmers, divers, and anyone who wants to keep water out while maintaining sound quality. We also have a product called Squishies - these are sort of like the foam earplugs of the sea; while they don't maintain sound quality, they are moldable and great if you just need to keep water out. 

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Our Foam Earplugs reduce noise by up to 32dB, at the expense of audio clarity of course. The Squishies Earplugs have the same func tion, but they reduce noise by up to 22dB, are made of moldable silicone material that can conform to any ear shape, and can be broken apart if a smaller size is desired.

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We'd suggest our Foam Earplugs and/or Squishies Earplugs , and, of course, depending on the firearm, doubling up with earmuffs. The latter product is made of moldable silicone--perfect for those with smaller ear canals, as they can easily be broken apart to get a smaller size.

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Other than the color, no! They are the exact same product in terms of functionality. Some customers just prefer a more discrete earplug, hence the transparent filters. This, of course, does not include our High dB filters , which offer up to 27dB of noise reduction.

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Our High Fidelity Earplugs , coupled with the High dB filters , will reduce noise by up to 27dB. 

However, the model mentioned above reduces noise while maintaining clarity so you can still hear your environment; if you’d like something to muffle noise out and reduce as much sound as possible, we’d recommend checking out our Foam Earplugs and/or Squishies Earplugs . 

Our Foam Earplugs reduce noise by up to 32dB, at the expense of audio clarity of course. The Squishies Earplugs have the same function, but they reduce noise by up to 22dB, are made of moldable silicone material that can conform to any ear shape, and can be broken apart if a smaller size is desired!

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We’d highly recommend our Aviation Earplugs for traveling. They not only help reduce ear pressure and pain during ascent and descent but they also assist in lowering ambient engine noise and other sounds experienced during air travel. Lastly, they're great for those who are sensitive to pressure changes in general as they have a membrane inside that slows it down. Check them out here .

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Aquaplugs

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Slide

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Supearior is a more "family friendly" brand name that we created to accommodate some of our customers' requests for an alternative to our Eargasm High Fidelity Earplugs. Supearior High Fidelity Earplugs come with one pair of shells with the attenuation filters preinstalled for your convenience. At this time we only offer 1 color, 1 standard sizing option, and 1 attenuation level for this product.

The noise reduction is the same for both products, although you can expect the sound clarity to be a bit higher with Eargasm High Fidelity Earplugs.

Please note that the products, although similar in function, are distinct products to each other and therefore the attenuation filters are not interchangeable and the earplug shells are not the same either. Also, our High dB filter accessory is only compatible with our High Fidelity Earplugs and is not compatible with any other products in our catalog including our Smaller Ears Earplugs.

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The High dB Filter for our High Fidelity Earplugs is an upgrade from the standard High Fidelity Attenuation Filter that comes with our High Fidelity box packages. The High dB filter provides up to 27 dB of noise reduction versus the 21 dB in reduction our standard Attenuation Filter. This is a great option those looking for a bit of extra noise reduction, while still maintaining sound clarity!

Please note the High dB filter is only compatible with our High Fidelity Earplugs and is not compatible with any other products in our catalog such as our Smaller Ears Earplugs.

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Of course! Just click here and filter out for the product you're looking to buy a replacement for. Please note, all of our replacements are in pairs; we do not sell individual items (ie: one shell, one filter, etc.). 

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Of course! Feel free to peruse just a few of our reviews here.

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No need to worry! We have a directory here of our instructions. 

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No! All you need is access to an iPhone or iPad with Face ID capabilities (iPhone X/iPad Pro or newer). Download our Ear Scanner app from the App Store, and use our proprietary scanning technology to take a detailed ear scan from anywhere in under 5 minutes! 

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We've spent countless hours developing our own unique technology that uses the iPhone's/iPad's TrueDepth Camera to take a 3-Dimensional scan of your ears within millimeters of your actual ear shape.

Simply follow the prompts on the app, and within 5 minutes, your scans will be complete and instantly submitted to us. Save yourself an expensive trip to the audiologist for an ear mold and enjoy the ultimate convenience of the Eargasm Ear Scanner App!

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Due to various factors that take part in creating your custom headphones or earplugs, there may be a need for a fit adjustment. Please allow at least one week after receiving your headphones or earplugs for your ears to adjust to using them. 

If you continue to experience fitting issues one week after receipt of your custom order, Eargasm will, at no additional cost, adjust your order to ensure sure you’re getting the best fit possible. Please create a support case by filling out our contact form here

After we confirm you’re eligible, we provide you the option to send your product to our location (within 30 days post receipt of your order) to be covered by the 30-Day Fit Guarantee. Eargasm will send you a prepaid shipping label to return the headphones/earplugs to us. Please allow 3-4 weeks after your order has been returned to our warehouse to make the necessary adjustments and return them to you.

*Please note that our 30-Day Fit Guarantee is contingent on us receiving a good scan from our Ear Scanner App. If we do not receive a good scan, we will ask you to submit another scan until we receive a scan we have confidence is complete enough to create your product. If you would prefer to forgo a rescan and use the scan initially submitted, we will do our best to make your product based on your original scan. However, our 30-Day Fit Guarantee above will not apply to your order. 

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We recommend you borrow a friend or family member's iPhone for just a few minutes to take your ear scan. You may also consider renting out an iPhone with Face ID to take the scan on a short-term basis. Either of these solutions is much cheaper and quicker than the alternative of going to an audiologist for an ear impression!

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From ordering until delivery, typically, it takes 3-7 weeks.

After you place your order, we will be awaiting you to submit your ear scans through our Ear Scanner App. Our team will review your scans for accuracy within two business days, and if there are any issues, we will promptly let you know.

Once your ear scans are approved, your order will enter our production queue. Depending on the current queue of orders, our production time ranges from 3-7 weeks. Following production, your order will undergo a quality control check and then be placed in our shipping queue.  

Please note, if your purchase includes other items, they will not be shipped out until your custom product(s) is ready. If you'd like your items to be shipped separately, kindly make sure to check the items out individually as well. 

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Eargasm will send you email updates every step of the way to keep you in the loop on your order's status. Additionally, you may get the most up-to-date information on your order confirmation page through our website.

If you have any further questions, don't hesitate to reach out to our team at info@eargasm.com.   

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If you'd like to expedite your headphones' production in our facility, please select the rush order option while configuring your headphones. Please note our rush order option may be deactivated at times depending on our current order volume.  

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Please see here

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Our custom headphones/earplugs are designed to reach the 2nd bend in the ear canal. This is deep enough to maximize sound quality and sound isolation, but not too deep to cause discomfort.

From the concha to the 1st bend of the ear canal, everything is custom-designed to your ear. For the 2nd bend of the ear canal, a foam or silicone ear tip is used to create a perfect seal. 

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Many customers use our headphones while on-stage or in the recording studio since they have superb sound isolation and audio quality. However, they are also fantastic for audiophiles simply looking to enjoy ultimate clarity or even gamers looking to take their gaming experience to the next level.

We've also had many customers pick up a pair to help block out their environment while working from home. Eargasm Headphones are custom-tailored to you!

If you have a specific need, please don't hesitate to reach out to us , and we can assist you in picking out the perfect set. 

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It depends. Your desired use of our headphones will be the best way to determine what is right for you. 

Please check out the chart below to help find out what works for you! 

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Absolutely! We have over 4500 possible combinations you can choose from. Check out our 3-D Configurator and get started now on putting your personal touches on a set of headphones. 

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We recommend using a non-alcohol-based cleaner such as Eargasm Cleaning Wipes and then wiping them down afterward with the cloth towel included with each order. We also recommend using the included brush to clear any ear wax or debris. For instructions, see here .

Please note that, for your Eargasm headphones, failure to clean them regularly may cause corrosion of the headphones' metal components.

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It is normal to experience mild discomfort when first using a new set of in-ear headphones/earplugs. Please allow one week for your ears to adjust. If you are still having fitting issues after one week, your order is covered under our 30-Day Fit Guarantee. Details on our 30-Day Fit Guarantee can be found here.

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We've sponsored many events in the past. If you'd like to be considered, please send us an email to: partnerships@eargasm.com with any and all pertin ent information regarding you, your client, your event, etc.

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Fantastic! To become an Eargasm Earfluencer/Earfilliate/etc., please sign up via this page: https://eargasm.com/pages/partnerships 

You can also contact us directly via this email: partnerships@eargasm.com 

Please include links to all existing social media, portfolios, etc.

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Want your share of the Eargasm profits? We'd love to have you on board! Just sign up via the link here ; once approved, you'll be able to see all wholesale pricing.

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Many of the items that Eargasm carries either go in your ear, or make contact with your face. Even after one use, earwax, sweat, and other debris begin to accumulate on the items, rendering it unable to be resold as new.

Unlike other companies, that would refuse a return of such items, we view things differently and want to give all our customers the opportunity to experience our products . Therefore, we are happy to process a refund for any used items returned to us with a modest 20% restocking fee.

If you’re not sure whether or not your product will incur a 20% restocking fee, feel free to review our return policy or contact us .

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Your return request can be processed online for most orders. Please click here to start. 

Our return policy only applies to orders from www.Eargasm.com; if you ordered from another platform or vendor, please contact them for return information. If you are not satisfied with any products (except for our Refresher Program), you may return them for a refund, with no questions asked, under the following conditions:

  1. You must make your refund request within thirty (30) calendar days of the item's delivery (this will be based on the tracking information on the order). All items must be in transit, according to tracking information, back to our location within thirty-five (35) calendar days from when the item was delivered. Items that do not begin their transit during this period will receive partial refunds at the sole discretion of Eargasm. 
  2. We will only refund product costs; shipping charges are non-refundable. Eargasm will fully refund unused products. Used products, as long as all original items and packaging are included and in reasonable condition, can still be returned but will be subject to a 20% restocking fee of the purchase price. Due to our products' nature, used products are defined as any product that has a broken seal or appears to have been taken out of the packaging (even if it was used once and cleaned afterward). 
  3. If any items/parts are missing, we reserve the right to increase the restocking fee to 50%. For information regarding the return of gifts, please click here.
  4. We will deduct the cost of return shipping we incur from any refund, typically between $3-$5.   

Ready to start your return? Follow these steps to return a product purchased from our site: Click here to process your return request online.

Once your return is approved, you will receive a pre-paid shipping label to return your items. 

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Our policies below only apply to orders for products and accessories for our custom-fit Eargasm Headphones and Eargasm Custom High Fidelity Earplugs product line from www.Eargasm.com; if you ordered from another platform or vendor, please get in touch with them for detailed return information.

Due to the custom nature of these products, if you would like to cancel or modify your order, you MUST do so before we begin the production process. This is typically within two business days after your order has been placed, but maybe sooner. 

We cannot offer a refund, return, or cancellation at any time after the production process has begun. Therefore, we recommend you contact us ASAP with any requests.  

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Returns cannot be processed online for international orders. Please contact us at info@eargasm.com to check whether or not your order is eligible to be returned, or continue reading below.

Our return policy only applies to orders from www.Eargasm.com; if you ordered from another platform or vendor, please contact them for return information. If you are not satisfied with any products (except for our Refresher Program), you may return them for a refund, with no questions asked, under the following conditions:

  1. You must make your refund request within thirty (30) calendar days of the item's delivery (this will be based on the tracking information on the order). All items must be in transit, according to tracking information, back to our location within thirty-five (35) calendar days from when the item was delivered. Items that do not begin their transit during this period will receive partial refunds at the sole discretion of Eargasm. 
  2. We will only refund product costs; shipping charges are non-refundable. Eargasm will fully refund unused products. Used products, as long as all original items and packaging are included and in reasonable condition, can still be returned but will be subject to a 20% restocking fee of the purchase price. Due to our products' nature, used products are defined as any product that has a broken seal or appears to have been taken out of the packaging (even if it was used once and cleaned afterward). 
  3. If any items/parts are missing, we reserve the right to increase the restocking fee to 50%. For information regarding the return of gifts, please click here.

Please note that you are responsible for arranging trackable return shipping to our warehouse in Los Angeles, California, USA, at your own expense. Kindly pack the product in its original packaging and mail it in a sturdy bubble envelope to ensure that the carrier will return the product without damage.

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Our policies below only apply to orders for products and accessories for our custom-fit Eargasm Headphones and Eargasm Custom High Fidelity Earplugs product line from www.Eargasm.com; if you ordered from another platform or vendor, please get in touch with them for detailed return information.

Due to the custom nature of these products, if you would like to cancel or modify your order, you MUST do so before we begin the production process. This is typically within two business days after your order has been placed, but maybe sooner. 

We cannot offer a refund, return, or cancellation at any time after the production process has begun. Therefore, we recommend you contact us ASAP with any requests.  

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Our warranty applies only to products sold on www.Eargasm.com, items "Sold by Strand Industries" or "Sold by Eargasm®" on Amazon (please pay close attention to who is selling the product on Amazon), and through authorized distributors.

Eargasm reserves the right to deny warranty claims on products sold by unauthorized companies or individuals such as eBay, counterfeits on Amazon, or other sales channels. Feel free to inquire if a distributor is authorized via email at info@eargasm.com

All products produced by Eargasm undergo thorough quality control inspections. However, if you believe you have received in any way a defective product, you must bring it to our attention by emailing info@eargasm.com within 180 days of the delivery date of your order. Please provide photographs along with a description of the defect for us to review. We will evaluate, on a case-by-case basis, how to resolve your concerns. We are willing to work with you to make things right by sending replacement parts or issuing a partial/full refund.

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Our warranty applies only to products sold on www.Eargasm.com, items "Sold by Strand Industries" on Amazon (please pay close attention to who is selling the product on Amazon), and through authorized distributors.

Eargasm reserves the right to deny warranty claims on products sold by unauthorized companies or individuals such as eBay, counterfeits on Amazon, or other sales channels. Feel free to inquire if a distributor is authorized via email at info@eargasm.com

Eargasm offers an 18-month limited warranty on custom headphones and custom earplugs. Eargasm warrants its custom headphones and custom earplugs to be free from defects in materials and quality in either the external shell or internal components for a period of 18 months from the date of delivery. Eargasm will replace or repair custom models within warranty. 

Please note that this warranty does not cover:

  • Fitting issues, which is covered separately under our "30 Day Fit Guarantee". 
  • Accidental damage
  • Water damage
  • Theft or loss
  • Corrosion of metal components (keep your headphones clean of sweat and debris to avoid this) 

Eargasm offers a 60-day limited warranty on all custom headphone cables and custom headphone/earplug accessories. Eargasm warrants that the custom headphone cables and custom headphone and earplugs accessories to be free from defects in materials and quality for a period of 60-days from the date of delivery. 

This warranty does not cover:

  • Accidental damage
  • Water damage
  • Theft or loss
  • Corrosion of metal components (keep your cables and accessories clean of sweat and debris to avoid this)   
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